TERMS AND CONDITIONS
We recommend that our clients reserve a car ahead of time to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.
Reservation and Cancellation :
The Booking is an offer by you to acquire our Services and is subjected to this Agreement. All Bookings must be confirmed in writing using our booking form or email sent to our email address [email protected] The Booking will fall unless accepted by us in writing. Any extra requests or alterations to the Booking not made at the time of the Booking (for example, additional pick-up addresses, route change, stops on the way) can not necessarily be complied with by us. However, we will use all reasonable efforts to meet your amended requirements although there may be an increase in the price follow extra mileage/km and orholding/sightseeing time. You may Cancell any time your Booking, but unless differently specified in writing in our corresponce or contract the following penalties will apply:
- cancellation from 48 hours to 24 hours before the service: 10% penalty
- cancellation less than 12 hours before the service or "no show": 100% penalty
By penalty we mean that you have to pay the relative % of the fixed Price or of the estimated Price for the Booking using our standard published rates for the Services at the relevant time. In case a prepayment were already received we will retain the relative percentage of the total service as per above, with a minimum penalty of Euro 50, and reimburse the rest.. In case of No-Shows (where a client fails to arrive at an agreed time or place or on an agreed flight, ship, train or other mode of scheduled or chartered transportation) will have to pay the full price of the journey booked plus any additional waiting time and car parking fees incurred where our chauffeurs have endeavoured to trace the whereabouts of absent clients.