Frequently Asked Questions

Do your drivers speak English?

Yes, our drivers speak English and are experienced in working with international clients from all over the world.

Are prices fixed or variable?

All prices are fixed and agreed in advance. There are no hidden fees or extra charges.

How do I make the reservation?

Making a reservation is easy! Visit our website, Milanobycar.com, and navigate to the booking page. Fill in your trip details, select your vehicle, and confirm your booking. Alternatively, you can contact us directly by phone or email for personalized assistance.

Do you offer airport pickup services?

Yes, we provide airport transfers from Milan Malpensa, Linate, Rome, Venice, Turin and Bergamo airports, including pickup inside the terminal with a name sign if requested.

How do I find my driver at the Airport?

The driver will meet you at Arrivals, just after baggage claim. Look for your driver holding a sign with your name. If you have difficulties with customs or picking up your luggage, or you need to spend more time at the Lost&Found office, please get in touch with us.

How do find my driver in Milan Central Station?

The meeting point at Milan Central Station is on the train station corner with Piazza Quattro Novembre, next to the Gallia Excelsior Hotel. Here is the exact location on Google Maps: https://goo.gl/maps/BuAsXjHckSqQjGcT8. Milano Centrale is a very big train station but doesn't have parking, we have to wait with the car on the street at the meeting point indicated.

Can we stop during the trip?

Yes, with our transfer service, you may request short stops along the way, such as for a quick break or photo opportunity. However, if you've booked a car disposal service, you can stop anytime you wish throughout your service, providing you with complete flexibility.

Is the trip included in the price?

No, the price of the chauffeur service does not include a tip. Tipping is optional and at your discretion, based on the quality of service you receive.

What happens if my flight or train is delayed?

Before picking you up, the driver follows the information about your flight on the official website of the airport. In this way, he can plan his route. If your flight is late, we will inform you. However, if the flight is more than 30 minutes late, we cannot guarantee immediate handling of your ride, but rest assured that we will do everything possible to ensure that you are satisfied. Please read more details and penalties on the Terms page.

What cities does Milanobycar deserve?

Milanobycar provides luxury private car and chauffeur services across numerous cities in Italy. Some of the key cities we serve include:

• Milan
• Rome
• Florence
• Venice
• Bologna
• Turin
• Verona
• Genoa
• Lake Como (Como, Bellagio)

We also offer airport transfers and private tours across major airports and popular destinations throughout the country. Milanobycar covers the entire Italian territory, ensuring you travel in style and comfort wherever your journey takes you.

How about reservation cancellation and refund?

Following our terms and conditions, you may cancel your reservation before the scheduled pick-up date and time. Please refer to the cancellation policy for specific details regarding any applicable fees or deadlines.

Can I hire a car with a chauffeur for multiple days?

Yes! We offer flexible hourly and daily chauffeur services tailored to your needs. You can hire a chauffeur for as long as you need, whether it's a few hours, a full day, or multiple days.

Can I customize my chauffeur service itinerary?

Absolutely! Our chauffeur services are fully customizable. Let us know your preferences, and we’ll create an itinerary that suits your needs and schedule.

How do I modify or cancel my chauffeur service booking?

You can modify or cancel your booking by contacting our customer support team. Please note that cancellation policies may apply depending on the timing of your request.

Do you provide international long-distance transfers?

Yes, we offer private chauffeur and long-distance transfers from Italy to Switzerland, France, Austria, Germany, Croatia, and Monaco. All transfers are private and fully customizable.

Do you operate only in Milan?

No, we offer transfers and services across Italy and from or to any destination in Europe.

What is MilanobyCar?

MilanobyCar is a private chauffeur and car service based in Milan, Italy.

What makes MilanobyCar different from taxis or ride-sharing apps?

We offer fixed prices, luxury vehicles, professional chauffeurs, and personalized service.

Do you accept recurring or long-term bookings?

Yes, we offer long-term and recurring services.

Can you handle early-morning or late-night flights?

Yes, we operate 24/7.

Do you provide transfers between airports?

Yes, airport-to-airport transfers are available.

Do you help with luggage?

Yes, drivers assist with luggage.

What types of vehicles are available?

We offer luxury sedans, executive cars, and vans.

Are child seats available?

Yes, child seats are available upon request.

Do you offer Wi-Fi in the car?

Wi-Fi may be available upon request.

How much does a ride with MilanobyCar cost?

Prices depend on route, duration, and vehicle type.

Is the price per vehicle or per person?

Prices are per vehicle.

Can I pay by credit card?

Yes, credit card payments are accepted.

Can I book a car for a full day?

Yes, full-day chauffeur services are offered.

Do you offer night transfers?

Yes, night transfers are available.

Do you offer private tours?

Yes, we offer private customized tours.

Do you offer Lake Como tours?

Yes, Lake Como private tours are available.

Can you arrange wine tours?

Yes, wine and countryside tours can be arranged.

Do you offer shopping tours?

Yes, shopping tours can be arranged.

Do you serve Milan Fashion Week and major events?

Yes, we offer services during major events.

Can I travel with pets?

Yes, pets are allowed upon request.

Why should I choose MilanobyCar?

For reliable, professional, and comfortable private transportation in Milan and Italy.